Contact Webster Telescopes with any questions you may have

(We always respond to email within 48 hours, except for new moon/star party weekends. Like most popular web sites, our hosting company employs strong SPAM filters to cut out the junk mail. If you don't get a reply within 48 hours, PLEASE re-send your message, with a different title. Messages without titles or with one word titles, seem to often get cut. If the date on your computer is wrong, your email may become buried in the past and go unnoticed. If you have sent two emails with no reply, please just give us a call. Thank you for your understanding.)

We are located 15 minutes outside of the Detroit Metro Airport. You can easily fly in, rent a van or SUV and drive your new scope home. Those coming to pick up their new scope in person can expect a handshake, a personal instructional run through, and a meal.

THE FINE PRINT:

All items are priced in United States Dollars. Webster Telescopes is not responsible for typographical errors or omissions, mistakes can and do happen. We reserve the right to constantly change and improve our designs (It's just our nature).

Please call or email for an invoice before sending payment. Checks can require 3-4 weeks to clear (why ?). We are currently not accepting Visa/MasterCard due to internet fraud.

Please do not send any correspondence by Registered Mail, Overnight Mail, FEDEX Overnight, or ANY special service requiring a signature. Those deliveries arrive at 9am and we do not open the shop until 12 noon. They will repeatedly try to deliver at 9am (apparently the morning drivers can't read the posted hours on our door), until the package is returned to sender. Our above address is in a commercial district, and there is no concern of mail being stolen. USPS, UPS and FEDEX Ground, are all handed directly to us in the afternoon.

We can arrange shipping worldwide (crating is additional, please call for a quote). Shipping prices are educated guesses, we make no profit on shipping - you pay the carrier directly. Webster Telescopes is not responsible for any shipping charges, damages or losses, but we will of course assist you with filing a claim against a carrier.

Our delivery times are our best guesses based on information quoted from our opticians. We do our best to have your scope finished and tested within 90 days of delivery of the optics. Be aware that besides the possibility of opticians running behind schedule, the optical coating companies can have backlogs and it can be cloudy for many weeks here in Michigan. Realistically, the only way we can give an absolute delivery time is if you choose a scope in stock, pay with cash and pick up the scope in person. Please do not make any travel plans until your scope is completed and you get the full go ahead from us.

Cancellations in order to move up in aperture are always welcome. Cancellations requiring refunds are charged 15% of the base price of the telescope. If for any reason we can not obtain optics to complete your telescope, your deposit will be cheerfully refunded.

This website uses a Creative Commons License that encourages the free exchange of images, information and ideas. You are encouraged to use the information and pictures from our website for any non-commercial, educational, review or discussion purposes. Please just remember to credit the source.

Thank you,

The Webster Family

Copyright © 1996-2019 Webster Telescopes Inc.